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"I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel." -- Maya Angelou --
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Services
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Mediation
There's a good reason attorneys and other conflict managers involved in highly emotional, diversity-impacted cases select me as their mediator. These managers recognize that disputing parties who are lost in their emotions require a mediator who they feel is relatable, empathetic, and trustworthy . . . someone who truly gets what they are feeling, thinking, saying, and maybe not saying.
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Transformative Mediation
Another conflict situation that is particularly troublesome occurs when two or more highly valued employees are at odds. It may be a complex turf war or a simple clash of personalities. These cases are ideal for the Transformative Mediation Model, which emphasizes personal growth and healing of the relationship, not merely a cessation of hostilities. This is where I shine brightest.
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Conflict Coaching
I provide one-on-one coaching for key employees who need to improve their conflict management competency or are having difficulty assimilating into a new department or job title. My primary task as a coach is to help troubled leaders break through what's been getting in the way, and then go beyond themselves and their self-imposed limitations.
Team Workshops & Discussions
I create customized programs designed to proactively improve workplace cultures by improving employee attitudes and skills regarding diversity, conflict, and stress management. I also facilitate group discussions on contentious matters affecting overall job satisfaction and performance.
Attorney-Client Relations
Attorneys have hired me to assist them when having difficult conversations with a "difficult" client. They correctly understand that because of racial, cultural and/or gender differences, their client would more easily understand and accept the attorney’s opinions and recommendations if I participated in the discussion. I also help prepare clients for court, depositions, and mediations involving other mediators.
Ombuds Services
As an Ombudsperson, I serve as an independent, informal, impartial/neutral, and confidential resource for the entire organization. Accordingly, I provide year-round conflict guidance and assistance within and across every organizational level. This allows me to diffuse issues well before reaching the point of no return.